The Never-Ending Quest of Searching for Improvement
When I am having trouble with a product or a service, I will contact customer support and expect that my problem is taken care of. Businesses, who truly care about their customers, ensures that the customer gets an answer right away or the customer support will contact the customer after they have figured out the [...]
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I have been lately reading The Art of War by Sun Tzu during my buss ride to work. One Chapter of the book described the five faults, which may effect to a general. I realized instantly that the text could also be applied to software engineers. Without further introduction, I will give you the five [...]
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The previous entry of my quality management series introduced quality management methods, which can be used during a software project to reduce or eliminate quality problems. Since this is the last part of that series, it is only just that I will describe a quality management method, which is used to verify that the delivered [...]
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Today I was asked, how the concerns mentioned in a sprint retrospective meetings can be transferred to concrete results. I am hardly a Scrum expert, but I have got some experience working as a member of a Scrum team. Thus, I decided to explain, what kind of methods I would use for obtaining maximum benefits [...]
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The first thing, which comes to mind, when someone is telling that he is working in the software development industry, is programming. Obviously, programmers have realized the same thing. However, programming is not the only job in the software development industry. It is not even the most important one. This blog entry is written to [...]
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© 2010-Present Petri Kainulainen
